Welcome to our support portal

BeyondTrust Remote Support appliance has always been designed with security at the forefront. Not only is the product architecture superior from a security standpoint, the product itself has a number of features that strengthen the security on a day to day basis. 

BeyondTrust enterprise support appliance is the industry leader in secure remote support technologies. We can control, troubleshoot, and fix remote devices, on or off the corporate network. Anytime-anywhere support in a matter of seconds. No VPN needed.

The Remote Support appliance works across Windows, Mac, Linux, Android, and iOS. Access and control any remote computer or device, on or off the network - no VPN required.

Support all of your systems over the web, even if they are behind firewalls you don’t control. Robust features including remote control & screen sharing, unattended access, annotations, file sharing, and camera sharing. This delivers support to end-users and their devices as if the AFTS technician were there in-person.

Businesses today must not only meet increasingly stringent company security policies, but many are also subject to industry compliance mandates such as HIPAA or PCI. With BeyondTrust, you can focus on solving user problems, not security concerns.

The appliance is configured so that it enforces the use of SSL for every connection made to the support site. BeyondTrust encrypts all data in transit using TLSv1.2

The appliance is hardened with military grade security.