The BeyondTrust Remote Support client (formerly Bomgar/Network Streaming) is a primary tool used by Anthony Freed Technical Services (AFTS) to provide secure IT support to businesses in Western Washington. The platform is designed to maintain your existing security posture through the following features:
Security & Protocols: The BeyondTrust client uses outbound-only session traffic via TCP Port 443, which allows it to work through firewalls without requiring VPN tunneling or perimeter security modifications.
Encrypted Connections: All data transmitted during remote sessions is encrypted end-to-end using TLSv1.2, and TLSv1.3 helping clients meet strict compliance standards such as HIPAA.
Credential Injection: Engineers can perform maintenance by injecting credentials directly into sessions. This "obfuscates" passwords from end-users and prevents the need for manual credential sharing.
Business Flow Integrity: AFTS engineers can diagnose and remedy issues professionally without the usual multi-tiered industry support delays. All calls are handled directly by Network Administrators & Engineers.
Audit & Transparency: Every session is automatically video recorded and logged, providing a complete audit trail for compliance and security oversight.
Our Network Security services provide comprehensive protection for your business against cyber threats. We offer firewall management, intrusion detection, and vulnerability testing to ensure your network is secure.
Our IT Training and Support services ensure your employees are trained and supported in the use of your technology. We offer group training sessions, one-on-one coaching, and ongoing support to help your business succeed.
Anthony Freed, Inc.
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